At Pawstile, we care about your satisfaction. If you’re not completely happy with your purchase, we’re here to help.
Return Window
You may return most new, unused items within 30 days of delivery.
Return Conditions
To be eligible for a return:
The item must be unused and in its original packaging.
The product must not be damaged or altered.
A receipt or proof of purchase is required.
Non-returnable items include:
Perishable goods (e.g., food or treats)
Personalized or customized items
Gift cards
Health & hygiene items (like used pet grooming tools)
Return Process
To start a return, please email us at pawstile.com@gmail.com/info@pawstile.com with your order number and reason for the return. We will respond within 1–2 business days with return instructions.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Late Returns
Items returned after 30 days may not be eligible for a refund. Please contact us to discuss your specific case.
Need help?
For any questions about returns, contact us at pawstile.com@gmail.com/info@pawstile.com — we’re happy to assist you.