Effective Date: July 2025
Thank you for shopping at Pawstile. We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
Eligibility for Refunds
To be eligible for a refund:
The item must be unused and in the same condition that you received it
It must be returned within 30 days of delivery
A proof of purchase (receipt or order number) is required
Non-refundable Items
Perishable goods (e.g. pet treats, food)
Personalized or custom products
Gift cards
Used grooming or hygiene products
Refund Process
Once we receive and inspect your return, we will notify you of the refund status. If approved:
The refund will be processed to your original payment method
It may take 5–10 business days to reflect in your account
Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account
- Contact your credit card provider—it may take time before the refund posts
- If you’ve done all this and still have not received your refund, contact us at pawstile.com@gmail.com/info@pawstile.com